Policies


 SZTL happily exchange your purchased products (less postage) in the form of store credit or exchange (if it's still available) if the issue is sizing or faulty items.

🥀 MUST RETURN the products with its original packaging, undamage,altered or washed and tag still attach. If you or child already worn the clothes either just for photos for seconds the return/exchange is not valid anymore. 

🥀EXCHANGE should be done within 14 days from the date of purchased for damaged items.

 🥀 NO EXCHANGE on SALE ITEMS unless there's a proof of damaged (need to provide photo evidence )

🥀 NO REFUNDS for change of mind or over spending

 

🥀 SZTL Australian handmade collection has no exchange or refund. We can offer alteration for sizing but with you provide return postage back to you. Our seamstress may charge for alterations. 

🥀 For MYSTERY   BOX and GOODY BAG~ No return, exchange or refund just because you don't like what you got. MYSTERY box  is what is for. You're very welcome to sell your unwanted items in our VIP. 

 

🥀 Living Doll Ph items due to availability, SZTL doesn't  provide exchange, refund or return being LVD has limited quantity or most Sold out stocks. SZTL provides size comparison with LVD and SZTL clothing for you to check your correct sizing before purchasing.  

      🥀 Please check size measurement which is provided in the main photos before purchasing.

 

🌷All pre-orders is non refundable if you also change your mind before the goods arrive. Otherwise a 50% non refundable deposit is retain.